Refund policy

NOVA MEDICAL

Return & Refund Policy

Last updated: 17 June 2026

1. Overview

This Return and Refund Policy ("Policy") sets out the terms and conditions under which Nova Medical ("we", "us", "our") handles returns and refund requests from customers ("you", "your"). By placing an order with Nova Medical, you agree to be bound by this Policy in its entirety.

Please read this Policy carefully before making a purchase. This Policy forms part of our Terms and Conditions and is legally binding.

2. No Returns Policy

Due to the nature of our products — which are medical and healthcare-related — all sales made through the Nova Medical website are final. We do not accept returns under any circumstances, including but not limited to:

• Change of mind or buyer's remorse

• Ordering the wrong product, size, or quantity

• The product no longer being required

• Finding a lower price elsewhere

• Delayed delivery or shipping issues beyond our reasonable control

By completing your purchase, you acknowledge and accept that you are not entitled to return any product to Nova Medical except as expressly required by applicable law.

3. No Refunds Policy

All payments made to Nova Medical are non-refundable. We do not issue refunds under any circumstances once an order has been confirmed and payment has been processed, including:

• Refunds due to change of mind

• Refunds for unused or unopened products

• Partial refunds for partially used products

• Refunds arising from alleged defects or product quality concerns

You expressly waive any right to a refund beyond what is strictly required under applicable statutory law.

4. Defective or Damaged Products

4.1 No Refund for Defective Products

Nova Medical does not offer refunds, replacements, or any other remedy for products that are alleged to be defective, damaged, or not fit for purpose. All products are sold on an "as is" basis.

It is your responsibility to inspect all products upon receipt and prior to use. By using a product, you confirm your acceptance of it in its delivered condition.

4.2 Limitation of Liability

To the fullest extent permitted by applicable law, Nova Medical expressly excludes all liability for any loss, damage, injury, or cost arising directly or indirectly from the use of, or inability to use, any product purchased from us, including any claim arising from an alleged defect.

Nothing in this Policy limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

5. Statutory Rights

This Policy does not affect any statutory rights you may have under applicable consumer protection legislation. In the United Kingdom, this includes rights under the Consumer Rights Act 2015 and any other applicable legislation.

If you believe you have a statutory right that cannot be lawfully excluded or limited, please contact us directly at the details provided below and we will assess your claim on a case-by-case basis as required by law.

For the avoidance of doubt, this Policy is intended to operate to the fullest extent permitted by law. Any provision found to be unlawful, void, or unenforceable shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

6. Order Cancellations

Once an order has been placed and payment confirmed, it cannot be cancelled. Please ensure you review your order carefully before completing your purchase. Nova Medical reserves the right to cancel any order at its sole discretion, in which case a full refund will be issued to the original payment method.

7. Chargebacks and Payment Disputes

If you raise a chargeback or payment dispute with your bank or payment provider without first contacting Nova Medical, we reserve the right to:

• Dispute the chargeback with supporting evidence of our No Refund Policy, which you agreed to at the time of purchase

• Suspend or terminate your account and refuse future orders

• Pursue recovery of any costs or losses incurred as a result of the dispute

We encourage you to contact us directly before initiating any dispute with your payment provider.

8. Contact Us

If you have any questions regarding this Policy or wish to raise a concern, please contact us:

Company: Nova Medical

Email: Info@serkora.com

Website: www.novamedical.com

We aim to respond to all enquiries within 5 business days.

9. Changes to This Policy

Nova Medical reserves the right to amend this Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of our website and services following any changes constitutes your acceptance of the revised Policy.