Terms of service

NOVA MEDICAL

Last updated: 17 June 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("user", "you", "your") and Nova Medical ("we", "us", "our", "Company") governing your access to and use of the Nova Medical website, products, and services (collectively, the "Services").

By accessing or using our website, creating an account, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not agree to these Terms, you must not access or use our Services.

We reserve the right to update or modify these Terms at any time. Continued use of our Services following any changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Eligibility

By using our Services, you represent and warrant that:

• You are at least 18 years of age or the age of legal majority in your jurisdiction

• You have the legal capacity to enter into a binding contract

• You are not prohibited from using our Services under any applicable law

• All information you provide to us is accurate, current, and complete

Nova Medical reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion if eligibility requirements are not met.

3. Products and Services

3.1 Product Information

Nova Medical makes every effort to ensure that product descriptions, images, and pricing displayed on our website are accurate. However, we do not warrant that product descriptions or other content is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3.2 Medical Disclaimer

The products sold by Nova Medical are intended for use by qualified individuals or as directed. Nothing on this website constitutes medical advice. Nova Medical does not provide medical diagnoses, treatment recommendations, or healthcare services.

You should always consult a qualified healthcare professional before using any medical product. Nova Medical accepts no liability for any harm, injury, or loss arising from the use of our products without appropriate professional guidance.

3.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. In the event that a product you have ordered is unavailable, we will notify you and issue a full refund where payment has already been taken.

4. Orders and Payment

4.1 Placing an Order

When you place an order through our website, you are making an offer to purchase the selected products at the stated price. An order confirmation email does not constitute acceptance of your order. A binding contract is formed only when we dispatch your order and send a dispatch confirmation.

We reserve the right to refuse or cancel any order at our sole discretion, including where we suspect fraud, an error in pricing, or a violation of these Terms.

4.2 Pricing

All prices are displayed in GBP (British Pounds Sterling) and are inclusive of applicable VAT unless otherwise stated. Prices are subject to change at any time without notice. The price applicable to your order is the price displayed at the time you complete your purchase.

4.3 Payment

Payment must be made in full at the time of ordering. We accept major credit and debit cards and other payment methods as displayed at checkout. All transactions are processed securely. We do not store full payment card details on our systems.

4.4 Fraudulent Transactions

Nova Medical reserves the right to cancel any order and report to relevant authorities where fraudulent activity is suspected. Any attempt to use fraudulent payment methods may result in legal action.

5. Delivery

Nova Medical will endeavour to deliver orders within the estimated timeframes provided at checkout. However, delivery times are estimates only and are not guaranteed. We are not liable for delays caused by third-party couriers, customs, adverse weather, or other circumstances beyond our reasonable control.

Risk of loss and title for products passes to you upon delivery to the address provided at checkout. It is your responsibility to ensure delivery details are accurate. We are not responsible for failed deliveries resulting from incorrect or incomplete address information.

6. Returns and Refunds

All returns and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms and is incorporated herein by reference. By agreeing to these Terms, you also agree to our Return and Refund Policy. In summary, all sales are final after 30 days from the date of delivery, and we do not accept returns or offer refunds for defective products.

7. Intellectual Property

All content on the Nova Medical website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of Nova Medical or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from our website without our express prior written consent. Unauthorised use of our intellectual property may give rise to a claim for damages and may constitute a criminal offence.

8. User Conduct

By using our website and Services, you agree not to:

• Use our Services for any unlawful purpose or in violation of any applicable law or regulation

• Attempt to gain unauthorised access to any part of our website, systems, or networks

• Transmit any harmful, offensive, defamatory, or otherwise objectionable content

• Use automated tools, bots, or scrapers to access or collect data from our website

• Impersonate any person or entity or misrepresent your affiliation with any person or entity

• Interfere with or disrupt the integrity or performance of our website or Services

• Engage in any conduct that could damage, disable, or impair our Services

Violation of these conduct requirements may result in immediate termination of your access to our Services and may be reported to relevant law enforcement authorities.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Nova Medical, its directors, employees, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of our Services or products.

Our total aggregate liability to you in connection with any claim arising under or in connection with these Terms or your use of our Services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

10. Disclaimer of Warranties

Our Services and products are provided on an "as is" and "as available" basis without any warranty of any kind, express or implied. To the fullest extent permitted by law, Nova Medical disclaims all warranties including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. You are responsible for implementing appropriate safeguards to protect your systems and data.

11. Indemnification

You agree to indemnify, defend, and hold harmless Nova Medical and its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or inability to use our Services

• Your breach of these Terms

• Your violation of any applicable law or the rights of any third party

• Any content you submit or transmit through our Services

12. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection, use, and disclosure of your personal data as described in our Privacy Policy. Please review our Privacy Policy at www.novamedical.com/privacy.

13. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for your convenience only. Nova Medical has no control over the content, privacy practices, or policies of any third-party websites and accepts no responsibility or liability for them. Accessing any third-party website is at your own risk.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer based in another jurisdiction, you may also have the benefit of mandatory provisions of the law of your country of residence, which these Terms do not seek to exclude.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from the remaining provisions and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Return and Refund Policy and Privacy Policy, constitute the entire agreement between you and Nova Medical with respect to your use of our Services and supersede all prior agreements, representations, and understandings.

17. Contact Us

If you have any questions about these Terms, please contact us:

Company: Nova Medical

Email: Info@serkora.com

Website: www.novamedical.com

We aim to respond to all enquiries within 5 business days.